First-line Management
作者:
Diana Bedward
|
Christine Rexworthy
|
Margaret Weaver
出版年: 1997-8
页数: 320
定价: $ 39.49
ISBN: 9780750627993
出版年: 1997-8
页数: 320
定价: $ 39.49
ISBN: 9780750627993
内容简介
A broad-based text for students and managers studying for management qualifications. It is aimed at the lynchpin role of the first-line manager, this being recognized as the key position between the direction the organization is going in, and the employees at operational level who have to deliver or produce services and products. The book considers: managing services and products; recruitment, training and development; budgets and accounts; and customer relationships to the more established repertoire of management styles, organizational behaviour and communications.
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