Operations and Management Principles for Contact Centres
作者:
Esther Hoffmann
|
Dennis Farrell
|
Neil Lilford
出版年: 2008-9
页数: 448
定价: $ 70.06
ISBN: 9780702177040
出版年: 2008-9
页数: 448
定价: $ 70.06
ISBN: 9780702177040
内容简介
This title contains a book and CD-ROM. This is the first SAQA-aligned, academic title on contact centre operations, produced by a collective of professionals representing the academic dimension of ...
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